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Customer Care

Customer Care | Shipping | Privacy Policy | Quality | Security | Almost Europe Store

Customer Care

Welcome to the AlmostEurope* suite of shops!

Spring is coming!! At AlmostEurope, we continue to revamp the website as we focus on our three main products: Wood carvings (Southern Tyrol), Pewter Ornaments & Jewelry (Bavaria), and your favorite Alpine Souvenirs (from poster and calendars to magnets and mousepads!).  Unfortunately, we have not been able to find a consistent supplier of our Crystal, Candles, and Pewterware so have discontinued those handcrafts.  You will find them for a significant discount at our Clearance Items section.

AND ANNOUNCING!!  We are in a partnership now with A Piece of Europe.  I have known this Bavarian couple for many years.  They are an excellent fit with AlmostEurope and have plans to expand - stay tuned!!

Even if you are just reminiscing on past travels, or you are the consummate 'arm-chair' traveler, please feel free to look at our product offerings. And remember on your next trip...don't worry about packing fragile remembrances, or trying to post packages from the nearest town. We probably have your interests right here (or we can find them for you!). - St Louis' Business Directory

Please note that while our website may show stock of items, customers should wait for a confirmation email (within 24 hrs).  These are handcrafted items and it is possible that an alpine shipment has not yet arrived to replenish stock.

Oh, and before you leave, please register with us for future product updates and sale information. Remember, as you will see below in our 'commitment to you', you can count on our confidentiality!

Franziska Krinninger
copyright 2001-2018, all rights reserved



Count on AlmostEurope for unmatched quality, service, and value.

Guaranteed handcrafted in the Alps: We sell nothing but handcrafts from the heart of Europe. But that means items may not always be in stock. If you are a collector, take advantage of our 2x per year sales when we order for the St. Louis Shop. 10% off all purchases! During the rest of the year, you may have to wait until your pieces are carved (wood) or poured (pewter) and handpainted. We ask for your patience- every item you purchase is unique, and time is needed....

Our QUALITY commitment: When you receive your handcraft, please unpack and inspect - we need to know within 48 hrs of any issues.  Then, take 14 days with your purchase!  If you are not satisfied, please return it without question. We simply ask that return it in the same condition, and that you use one of our shippers.

Postal Priority, FedEx Ground. If there is a defect, we pay for the return. If you want to exchange it - or you just have changed your mind - we would ask that you pay for the return and insure for the amount of the product. Upon receipt, we will credit you the amount of the purchase PLUS the amount of the insurance as a thank you for your attention.

Our PRICE commitment: The price you see is the price you is as simple as that! We do require a $50 minimum order to keep our shipping costs as low as possible. But we match any internet price from any US-based website. Just send us the price quote.

Our PAYMENT commitment: We accept VISA and MASTERCARD (also, AMEX under special circumstances, please e-mail us). We also take checks and money orders and will give you 2% back on your purchase if use this form of payment (that's $10 on a $500 order!). Many of our returning customers use this form of payment - and remember, we do not cash your check (or charge your card) until we have inspected the products and shipped to you. HOWEVER, due to new international banking rules, we must add a 3% surcharge on foreign credit cards (cards with billing addresses outside of the USA).

Our SHIPPING commitment: We pay shipping and handling charges in the lower 48 States (please inquire about shipping to AK, HI, and Canada). We also pay taxes where applicable. We do ship FedEx Ground or US Post (1st class and Priority) and insure all products for safe delivery. However, if you do want another shipper or insurance above $500, we do charge for those services.

Interested in a quick 1 or 2-day EXPRESS delivery (for you last-minute shoppers!)? We take 25% off FedEx and US Postal Express shipments. But we will never ship until you know the exact cost!

Our SECURITY commitment: When you want to place an order, you are directed to an SSL secure server. Once we receive your order, all of your information is deleted from this server. We keep your name and contact information on a local, secure computer or encrypted website. Credit card and other financial information is kept only as long as you are an active customer.

And we never EVER share customer information or sell e-mail addresses.....and we never will!

Our ENVIRONMENTAL commitment: Every little bit counts. And our contribution is through the recycling of packaging and packaging materials.

Important information about privacy: We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here. Specifically, we use Google Adsense to bring you product information on other companies in which you may have an interest.
Google, as a third party vendor, uses cookies to serve ads on our site.

  • Google's use of the DART cookie enables it to serve ads to our customers based on their visit to your sites and other sites on the Internet.
  • Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
  • We are ALWAYS available: We want to be your first choice for gifts from Europe! The best way to get a hold of us is by e-mail, but do not hesitate to call or write us:

A Piece of Europe LLC / Almost Europe
632 Greenway Trail
New Braunfels TX 78132


Tel: 1-830-312-9104


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